Shipping Policy

SHIPPING & DELIVERY POLICY

Last updated: October 31, 2026

Merchant: Zhengzhou Caowuji Biotechnology Co., Ltd.
Brand: Bulomu
Address: Room 701, 7th Floor, Building 3, No. 192 Nanyang Road Yard, Liuzhai Sub-district, Huiji District, Zhengzhou, Henan, P.R. China
Shipping origin: China
Contact: postmaster@bulomu.com | WhatsApp: +86 186 2152 2386

1. FLAT SHIPPING AND DIRECT ONLINE PAYMENT

All products can be ordered and paid for directly through our secure online checkout. No shipping quotation or prior approval is required. Product prices exclude shipping. A single flat shipping charge applies to the entire order, regardless of the number of items: United States USD 130; Australia USD 130; Europe USD 150. Shipping is added automatically at checkout after you enter your delivery address. Review the order total and any applicable taxes before submitting payment.

The flat shipping fee is charged once per order, not per item. If you change the delivery destination before payment, the corresponding regional rate applies. Other destinations are currently unavailable for shipping at checkout.

2. PRODUCTION AND ORDER PROCESSING

Standard handmade orders normally require 3–7 business days for production and processing before dispatch, excluding weekends and public holidays. Certain ready-to-order or made-to-order products may have a 2–5 business day production estimate when this is stated on the product page or written quotation. Large, complex or highly customized orders may require additional time, which will be confirmed before payment.

3. FINAL APPROVAL BEFORE DISPATCH

For custom and made-to-order products, Bulomu will provide final photos or video of the completed order before dispatch. Where applicable, we will also show key measurements and included components. One reasonable minor adjustment within the previously approved color, size and design is included before dispatch. A redesign, material change or major specification change may require an additional charge and production time. Shipment will be arranged after final confirmation.

4. DESTINATIONS AND SHIPPING METHODS

Online shipping is available to the United States, Australia and the 53 countries and regions included in our SHOPLINE Europe shipping zone. Available destinations are determined by the shipping address entered at checkout. Other destinations are currently unavailable. The carrier and shipping method depend on the destination and shipment.

5. ESTIMATED DELIVERY TIME

Estimated sea-freight transit to the United States and Australia is normally 16–25 business days after dispatch. This estimate does not include production time and is not a guaranteed arrival date. Remote-area delivery, customs inspection, weather, port congestion, carrier disruption and local holidays may extend delivery time. Customers ordering for a fixed event date should order early.

6. DDP / DUTIES-PAID SHIPPING

Where available, we may quote door-to-door DDP (Delivered Duty Paid) shipping. When the written quotation is marked DDP, the quoted delivered price includes the ordinary import customs clearance, duties and taxes specifically stated in that quotation. DDP availability is confirmed individually and may not be available for every product, address or destination. Any service or charge not included will be disclosed before payment.

7. TRACKING AND MULTIPLE SHIPMENTS

Tracking or shipment-reference information will be provided after dispatch when available. Large or multi-item orders may be divided into multiple cartons or shipments. We will provide the available shipment details for each parcel and will not add an extra shipping charge after payment without your approval.

8. DELIVERY ISSUES AND 7-DAY PROTECTION

If tracking shows an exception or the shipment appears lost, contact us promptly with your order number and available delivery information. Verified damage, defects, missing pieces or incorrect items must be reported within 7 calendar days after delivery with clear photos of the item and packaging and an unpacking video if available. We will assist with the carrier and provide an appropriate remedy under our Refund & Return Policy.

9. ADDRESS ACCURACY

Customers must provide a complete and accurate delivery address, postal code and telephone number. Contact us immediately if an address needs correction. Changes may not be possible after dispatch, and additional carrier costs caused by an incorrect or incomplete address may be charged to the customer.

Shipping questions: postmaster@bulomu.com | WhatsApp: +86 186 2152 2386